Privacy Policy

Marketplace atelierua.com pays great attention to the protection of personal data of its users. Users of the atelierua.com marketplace can view the site's pages without providing any personal data about themselves. However, in order to provide services related to the purchase of goods presented in our marketplace, we need your contact details so that we can contact you, confirm the order and deliver the ordered goods to you (provide access to files or send files to e-mail). We do not transfer your personal data to third parties and protect their confidentiality.

1. Terms

1.1 This privacy policy establishes the procedure for obtaining, storing, processing, using and disclosing the User's personal data. We receive the User's personal data from the User when placing an order through the store basket, when placing an order using the phones listed on the website, and when registering by the User himself (creating "My Account"). The User's personal data is filled in by the User (when placing an order through the store basket or when registering on the website). Mandatory information for providing the service is marked in a special way. Other information is provided by the User at his discretion.

1.2 Confidentiality of personal data is a mandatory condition for the store to comply with access to the User's personal data, with the requirement not to allow their distribution without the User's consent or the presence of another legal basis.

1.3 The User's use of the atelierua.com marketplace means consent to this Privacy Policy and the terms of processing the User's personal data.

1.4 In case of disagreement with the terms of the Policy, the User must stop using the site atelierua.com

1.5 This Policy applies only to the atelierua.com site. The atelierua.com marketplace does not control and is not responsible for third-party sites to which the User can go through the links available on the atelierua.com marketplace website.

1.6 The site administration does not verify the authenticity of personal data provided by the User of the marketplace site.

1.7 The User acknowledges that in the case of the User's careless attitude towards safe storage of his login and password, which gives access to his personal data, third parties may gain unauthorized access to the account, personal and other data of the User. The atelierua.com marketplace is not responsible for damages caused by such access. We recommend that Users use complex passwords that consist of numbers and letters. The User can change the password for accessing his data by using the "My Account" function and going to the "Profile" section.

2. Personal data

2.1 The atelierua.com marketplace collects personal data, namely: name, surname, contact phone number, e-mail address. Also, we can clarify and receive this information from you by phone.

2.2 Other information is provided by the User at his discretion.

2.3 The atelierua.com marketplace does not collect users' IP addresses.

3. Purposes of collecting and processing personal data of users

3.1 The atelierua.com marketplace collects and stores only those personal data that are necessary for the provision of services for the sale and delivery of the goods ordered by you.

3.2 Marketplace atelierua.com collects data for communication with the User, including the submission of an appropriate notification about the provision of the service, informing the User about the availability of the product, confirming the order, delivering the goods ordered by the User, as well as for processing requests and applications from the User.

3.3 The processing of the User's personal data is carried out without a time limit, in any legal way.

4. Conditions for providing access to the database

4.1 We do not transfer the User's personal data to third parties except in the cases specified by the legislation of Ukraine.

4.2 In case of loss or disclosure of personal data, the atelierua.com marketplace informs the User about the loss or disclosure of personal data.

4.3 The atelierua.com marketplace takes the necessary organizational and technical measures to protect the User's personal information from illegal or accidental access, destruction, distortion, blocking, copying, distribution, as well as from other illegal actions of third parties.

5. Change of personal information by the User

5.1 The user can at any time change (update, supplement, delete) the personal information provided to them or part of it by using the function of entering "My account" and going to the "Profile" section.

6. Changing the Privacy Policy

6.1 We have the right to change the terms of the Privacy Policy. In this case, we will replace the version of the document on the Privacy Policy page. Please review these terms periodically to be informed about how atelierua.com online store protects the personal data of its users.

7. Feedback. Questions and suggestions

7.1 All suggestions or questions regarding this Policy should be reported to the support service of users of the atelierua.com online store at the email address atelier.ua.lekala@gmail.com

8. Refund conditions

Files purchased on the atelierua.com Marketplace cannot be returned or exchanged.

If the file purchased on the Marketplace is of inadequate quality, after confirmation of its defect or low quality, our company can reimburse the cost of such File to the client's account.

The basis for reviewing the fact of the purchase of the File(s) is the customer's request to the support service indicating his/her email address linked to the account, payment confirmation in the form of a purchase letter or an invoice from the user's payment history, as well as reasons indicating on the inadequate quality of the File(s).

The criteria according to which the quality of the File(s) is considered inadequate are determined at the sole discretion of Atelier UA specialists separately for each case.

Atelier UA reserves the sole discretion to determine the viability of any file, and Atelier UA quality control professionals will work closely with you to find a fair and just solution.